The Company’s website is located at www.capacuity.com. By using this website, you agree to abide by the Terms and Conditions (link to Terms and Conditions page) that may from time to time be posted on the website. If you do not agree to these terms and conditions, you should not access or use the Website.
Information We Collect
The Company may collect personal information from you when you visit the Website. While some items are optional, most are required for legal or security purposes. You may choose to provide additional information during subsequent visits to the Website. The type of information we collect includes, but is not limited to, personal data required to verify your identity, and aggregated personal data pertaining to your Website visits that help us maintain the appropriate features, functionality and user experience.
No Anonymous Postings
In addition, we may collect information such as your Internet Protocol (IP) address and/or domain, the type and version of your Internet browser software and operating system you use, the date, time, and duration of your online access, the specific pages, buttons, images, links, and forms that you access while visiting the Website, the type of device you use to access the Website (such as a personal computer, iPhone, or iPad), your mobile carrier and/or your Internet Service Provider. Collection of this data alone does not personally identify you.
Keeping your information accurate and up to date is very important. If your personal or account information is incomplete, inaccurate or not current, you agree to contact us immediately.
The Company (or our service providers, such as Google Analytics) may also collect web surfing data related to your use of the Website. Such information may include your Internet Protocol (IP) address, browser type, internet service provider (ISP), and operating system. We may also track which of our Website pages you access and how frequently, referral or exit pages, clickstream data, and the dates and times that you visit the Website. This data may be collected using cookies, web beacons, pixels, Flash objects, page tags or similar tools. You are free to decline such technologies if your browser permits. As with cookies, the web surfing information is anonymous, “click stream” transactional data that is not associated with any users as individuals. Web surfing data and similar information may be aggregated for administrative purposes. The Company may, for example, use this aggregated information in the administration of the Website to improve its usability and to evaluate particular advertising campaigns, search engine optimization strategies, and other marketing activities. We also use it to help optimize the Website based on the needs of our users.
Safeguarding User Information
Children Online Privacy Protection Act and CAN-SPAM Act
We respect the privacy of children and encourage all parents to supervise their children’s computer usage. We do not market to children and the Website is not intended to be used by anyone under 18 years old. The Federal Trade Commission enforces the Children Online Privacy Protection Act (COPPA) which details what operators of websites and online services must do to protect children’s privacy and safety online. For more information on COPPA, please visit the Federal Trade Commission website at www.ftc.gov. We also abide by the CAN-SPAM act which sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop receiving emails, and has tough penalties for violations.
We limit access to the personal information we have about you to those employees and other persons who have a legitimate business need to access such information. In keeping with industry standards and practices, we maintain appropriate physical, electronic and procedural safeguards and controls to protect your information. The Website is built upon a secure infrastructure with multiple layers of protection, and we use industry-standard encryption technologies to safeguard your information. Users are required to identify and authenticate themselves prior to accessing sensitive portions of the Website. Generally, identification and authentication take place through the use of your username and a password and/or while logging in with one of our support staff.
However, the internet is not a fully secure environment, and we cannot ensure or warranty the security of any information transmitted to or generated by us in connection with the Website. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our administrative, technical, and physical, or other operational, safeguards. You play a critical role in protecting your information by maintaining up-to-date computer security protections. Steps you take to ensure the security of your computer, computer passwords, or other personal identifier authentication mechanisms are key components of the protection of your personal information.
Sharing Your Information
The Company does not sell or rent personal information about its users for marketing purposes. We may work with a number of trusted partners who perform vital functions as part of our operations. The Company also works with providers of hosting services for the Website, electronic signature providers, and electronic payment service providers.
We may engage third parties to help us carry out certain other internal functions such as account processing, client services, or other data collection relevant to our business. Examples of third parties might include those that perform data processing, data storage, payment services, technology support and services, customer service, risk solution provision, analytics, fraud prevention, reporting, tax documentation, and custody or escrow services. Information is shared with these third parties only to the extent necessary for us to process the transactions you initiate or perform other specific services. Our partners are legally required to keep your information private and secure. We may also share some of your personal information as otherwise permitted or required by law or as authorized by you.
The Company may send you email notifications from time to time. Some notifications may be required elements of your transactions on our platform, such as confirmations of particular actions you have taken. These notices are sent typically to notify you of a change in status. We also send out notices that are required for legal or security purposes. For example, certain notifications are sent for your own protection. In other cases, these notifications could address changes to various legal agreements or Website policies. Generally, you may not opt out of such service-related emails.
We may also send you responses to emails you send us, if appropriate. From time to time, we may also send user surveys, requests for user feedback regarding user experience and Website operations, or marketing offers from us or on behalf of our marketing partners. Completing these surveys, answering requests for feedback, or accepting any offer is strictly voluntary. If you do not wish to receive these surveys, user feedback emails, and/or marketing offers, please opt out of any offer email you receive from us.
The Website may be accessed by users located outside the United States. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States, and that by providing your personal information on or through the Website then you consent to that transfer.
Security Systems Breach
If we learn of a security systems breach, we will attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on or through the Website in the event of a security breach. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
You can take several precautions to protect the security of your computer and personal information. For instance, you can use a well-chosen password and restrict access to your email account. You can also install and regularly update antivirus and firewall software to protect your computer from external attacks by malicious users. When you are finished with a session on the Website, be sure that you log out and close the browser window. You should also be aware of fraudulent attempts to gain access to your account information through “phishing,” whereby scammers try to bring unsuspecting people to a website by using a genuine-looking email purporting to be from a legitimate company. Sometimes, either in the email itself or on this fake site, scammers will ask for login information to gain access to people’s accounts and withdraw their money. The Company will never send you an email asking you for your login information. In general, you can protect yourself against phishing by never providing personal or login information via a link contained in an email; instead, go the website directly. You might also make it a habit to check the URL of a website to be sure that it begins with the correct domain.